Common Questions

Be Prepared: Please be at your stop five minutes before departure.

Keep Aisles Clear: Strollers and carts should be folded and stowed within the seatee area; please stay behind the standee line unless entering or exiting the vehicle.

Priority Seating: If directed by an operator, please give priority seating to older passengers and riders with disabilities; always keep your feet off the seat and use only one seat.

Control Service Animals: Service animals are welcome and should be under your control; all other animals should be transported in a carrier.

Turn Down the Volume: Customers should use headsets when listening to audio devices and conversations should be at a low volume; please save personal cellphone calls for outside of the vehicles.

Window Use: Please keep hands, arms, heads, and all objects inside the vehicle; windows should be closed while climate control systems are in use.

Pick Up Your Trash: Please put your trash in the proper place, do not leave it behind on your seat or in the aisle.

Store Your Bike: Bikes should be secured on the front of the bus.

Be Considerate: Wear clothing that covers your body, including shoes and shirts, and maintain personal hygiene so others are not exposed to bodily fluids or odors that may present serious health or safety risks.

Be Safe: No hitting, fighting, spitting, making threats, or otherwise causing others to fear for their safety.

Respect Others: Treat others how you want to be treated; avoid obscene language and gestures, and clothing with obscene language.

Respect BCRTA or MTS Property: Do not destroy or damage BCRTA or MTS property or the property of others.

No Smoking: You may smoke, including using e-cigarettes and vape pens, only in clearly designated areas.

No Drugs or Alcohol: Do not use drugs or drink alcohol unless otherwise lawfully permitted. Do not bring illegal drug paraphernalia onto buses or into facilities.

Stay Alert: Be aware of your destination and prepared to alert the vehicle operator of your departure, move for other passengers, or exit the bus at the end of the route.

Make Space For Others: Bring only what you can carry in a single boarding and stow in your lap or under your seat. Exit the bus once you have arrived at your destination to make room for others. Do not ride the bus without purpose.

No Illegal Weapons: Do not carry or possess illegal weapons.

No Dangerous Equipment: Do not carry onto a BCRTA/MTS vehicle any item that could cause injury or damage to BCRTA/MTS riders or property, including hazardous materials such as gasoline, propane tanks, and car batteries.