How To Use BGo

BGo Service Area

Rules For Riding BGo

Ridesharing

BGo, ADA & SafeRide passengers may ride with other BCRTA patrons.

Be Ready 15 Minutes Early

BGo, ADA & SafeRide buses may arrive up to fifteen (15) minutes early or late under normal circumstances.

Drivers Will Wait Up To 5 Minutes

BGo, ADA & SafeRide buses will wait five (5) minutes after arrival for a passenger to board before leaving.  

Exact Change For One Way

Passengers must pay correct fare at the time of boarding.  Drivers cannot make change and round trip fare is not accepted. You can also use our app to pay. Download for IOS and Android.

Cancellation Policy

Cancellations must be received one (1) hour before the scheduled pick-up time to avoid a charge.

Missing Booked Trips

Passengers who consistently miss trips may be suspended from service according to BCRTA’s no-show policy.

Bags

BCRTA drivers may assist passengers with bags, but they are not permitted to enter private residences. Please do not ask.

Passengers are permitted to carry-on four (4) normal size shopping bags. Bags must be secured to allow all passengers to be seated.

Seatbelts

BCRTA recommends that all passengers wear a safety belt. All mobility devices must be secured.

Children

Children under the age of 12 ride free on BGo. Please alert the booking agent that you will have children riding with you or on the BCRTA BGo application.

In accordance with Ohio state law, certain children must be secured in an approved safety seat.

Smoking & Vaping

Smoking and “E” Smoking are not permitted on board any vehicles.

Eating & Drinking

Eating or drinking is not permitted on board any vehicles.

BCRTA BGo Mobile Application

Have a smartphone? We are happy to announce that BGo riders can now book their trips on their mobile device instead of calling into our customer call center. Follow the instructions below to download and set up an account. Customers do not have to have a credit and/or debit card to schedule trips. Cash is accepted at time of pickup.

1
Download The App

Open the Google Play or Apple App Store and download the app.

2
Create Your Account

screenshot of the app login

3
Start Booking Trips

screenshot of the trip planning form in the app

App Benefits

The new mobile application offers:

Flexibility To Manage Trips

  • View upcoming and completed trips
  • Easily cancel or modify trips

Convenient Trip Details View

  • Passenger notifications with accurate vehicle arrival estimates
  • Ability to follow the bus on an interactive map to see exact location for pickups/drop-offs

Simple Mobile Interface

  • 24/7 access to account profiles, settings, and reservations
  • See how much a ride will cost and easily pay for the ride using a credit/debit card