How To Use BGo

BGo Service Area

Rules For Riding BGo


BGo, ADA & SafeRide passengers may ride with other BCRTA patrons.

Be Ready 15 Minutes Early

BGo, ADA & SafeRide buses may arrive up to fifteen (15) minutes early or late under normal circumstances.

Drivers Will Wait Up To 5 Minutes

BGo, ADA & SafeRide buses will wait five (5) minutes after arrival for a passenger to board before leaving.  

Exact Change For One Way

Passengers must pay the correct fare at the time of boarding.  Drivers cannot make change, and round trip fare is not accepted. You can also use our app to pay. Download for IOS and Android.

Cancellation Policy

Cancellations must be received one (1) hour before the scheduled pick-up time to avoid a charge. Trips canceled with less than (1) hour notice will be counted as a no-show.

Missing Booked Trips

Passengers who consistently miss trips may be suspended from service according to BCRTA’s no-show policy. BCRTA’s no-show policy states that (3) three or more missed trips in a 30-day period can result in a suspension of services.


BCRTA drivers may assist passengers with bags, but they are not permitted to enter private residences. Please do not ask.

Passengers are permitted to carry-on four (4) normal size shopping bags. Bags must be secured to allow all passengers to be seated.


BCRTA recommends that all passengers wear a safety belt. All mobility devices must be secured.


Children under the age of 12 ride free on BGo. Please alert the booking agent that you will have children riding with you or on the BCRTA BGo application.

In accordance with Ohio state law, certain children must be secured in an approved safety seat.

Smoking & Vaping

Smoking and “E” Smoking are not permitted on board any vehicles.

Eating & Drinking

Eating or drinking is not permitted on board any vehicles.