Careers

• Maintain tracking logs of work scheduled and completed tasks.
• Maintain, secure, and document custody control of ITS and IT assets according to PCI and organizational compliance requirements.
• Install, troubleshoot, and repair fleet ITS as directed by the Transit Planner.
• Learn new fleet ITS hardware and software.
• Adapt to changing environment and technology.
• Collect field data using GIS.
• Install and remove signage throughout the service area at the direction of the Planning Department.
• Work evenings and weekends as needed to perform installation and updates of fleet ITS during period of high vehicle availability as schedule permits.
• Provide basic helpdesk assistance to users when third-party assistance is inappropriate or unavailable.
• Analyze data as requested.
• Assist management with special projects.
• Maintain composure and act thoughtfully under pressure.
• Promote a positive public image of BCRTA and exceed customer expectations.
• Attends training events and meetings as assigned.
• Acts as a BCRTA ambassador, projects a positive attitude, and promotes superior customer service.
• Follows all BCRTA procedures and policies.
• Other duties as assigned.

1. Versatile self-starter, willing to learn new processes and applications.
2. Ability to read and interpret documents and instruments.
3. Ability to analyze problems and research solutions.
4. Ability to multitask in a quick-paced environment without forgetting details.
5. Well-developed oral and written communication ability.
6. Performs as an effective team player.
7. Effective organizational skills in research and record keeping.
8. Familiarity with Microsoft Office Applications.

• Valid Ohio driver’s license
• Clean motor vehicle record

About Butler County RTA

BCRTA is a political subdivision of the State of Ohio organized as a Regional Transit Authority under Ohio code. BCRTA acts as the designated recipient for Federal Transit Funds and provides public transportation services within and around Butler County, Ohio including Hamilton, Middletown, Fairfield, West Chester, Oxford, and Miami University. The BCRTA employs or directs around 120 transit employees and manages an annual budget over $7M. BCRTA is governed by a nine-member Board of Trustees.

BCRTA is a public transit agency dedicated to support Butler County’s quality of life and economic development through public transportation solutions.

Our employees enjoy a work culture that promotes inclusion, diversity, cooperation, problem-solving, teamwork, independence and ingenuity.

*Hiring is through our main office in Hamilton, Ohio. 

Essential Job Functions: 

• Provides maintenance service to all BCRTA vehicles utilizing preventative maintenance programs, diagnostic techniques, following federal, state, and local guidelines. 

• Maintains and inspects all safety equipment on each vehicle. 

• Coordinates vehicle maintenance with Operations Manager, Vehicle & Facility Maintenance. 

• Maintain maintenance records. 

• Keeps an inventory of parts and supplies necessary to reduce vehicle downtime. 

• Organizes and cares for maintenance facility in accordance with all federal, state and local regulations and BCRTA policy. 

• Assists with the maintenance of all facilities owned and operated by BCRTA. 

• Is familiar with and follows established procedures for handling violent and disruptive incidents, passenger illness, and other emergencies. 

• Maintains training and is available to drive passengers as requested. 

• Reports all accidents immediately and submits a written report within twenty-four hours.  Attends court proceeding when necessary. 

• Collaborates with maintenance staff and all other departments to maintain efficient operations and clear communication. 

• Seeks to improve skills and maintain professional and industry knowledge. 

• Complies with all BCRTA and industry safety regulations and acts as a model employee for safety compliance. 

• Attends training events and meetings as assigned. 

• Fuels vehicles in accordance with BCRTA policy. 

• Acts as a BCRTA ambassador, projects a positive attitude, and promotes superior customer service. 

• Follows all BCRTA procedures and policies. 

• Completes vehicle and/or facility cleaning as required.          

• Aides Manager, Vehicle & Facility Maintenance with special projects as directed.       

• Refers operational and organizational issues to supervisor or operational management when appropriate. 

This description should not be construed to contain every function/responsibility that may be required to be performed by an employee in this job.  Employees are required to perform other related functions as assigned. 

REQUIREMENTS: 

Physical & Visual Activities: 

Physically and mentally qualified to safely operate transit vehicles and perform all related essential job functions.  (Subject to applicable legal requirements, must meet the physical qualification standards specified in the U.S. Department of Transportation Federal Motor Carrier Safety Regulations.) 

ENVIRONMENTAL/ATMOSPHERIC CONDITIONS: 

Exposure to low and high temperature extremes according to seasonal temperatures.  Limited exposure to vehicle exhaust. 

JOB QUALIFICATION REQUIREMENTS: 

Skills and Abilities: 

• Knowledge of the operation of all the vehicles in the fleet 

• Understand the difference between diesel and gasoline engines 

• Able to diagnosis and repair mechanical issues on the vehicles in the fleet 

• Ability to follow oral and written direction 

• Attention to detail, ability to memorize and retain 

• Working knowledge of the equipment in the facility 

• The ability to work alone on any project 

• Fluently read, write, and speak English 

• Ability to commutate with BCRTA management 

• Work calmly and clearly under stress 

• Perform as a team player 

Experience: 

• Two years of diesel or automotive repair experience, preferred 

Education: 

High School diploma or GED, preferred. 

LICENSES/CERTIFICATIONS; 

• CDL Class B with Airbrake endorsement required, or ability to obtain. (CDL training available on-site) 

• Clean motor vehicle record 

• Preferred ASE certifications, or ability to obtain  

• Valid Ohio driver's license (with less than 4 points) 

Want to make an impact in your community and collect a paycheck?          

Need a new career path with a future?

Love to drive?

Position will require 3-4 weeks of paid full-time training.

Butler County Regional Transit Authority welcomes employees who need a new passion!  We have a new fleet with regular replacement schedules.  We respect our employees’ time.  We help our neighbors get around.  We meet new people.  We work all over Butler County. We drive … and we need YOU!

Our drivers work out of our Butler County, Ohio offices in Hamilton, Middletown, or Oxford.  All our driving positions start at $20.00 per hour with annual merit based raises. Already have transit experience or passenger transportation experience?  With verified proof of employment within the last 10 years, your starting pay could be as high as $24.60 per hour! We provide 14% retirement match, full medical, dental, and vision benefits, short term disability, life insurance, and up to 29 paid days off your first year!

You will drive our 35' coaches and 25 passenger cutaways. Our drivers work anywhere from 35 to 40+ hours per week with paid training.  We operate up to 23 hours per day, Monday through Sunday.  We have a schedule for you! 

You’ll be responsible for:

• Safely operating a vehicle without distractions
• Taking amazing care of our passengers
• Working without a supervisor over your shoulder
• Following directions and enforcing rules

You Must:

• Learn to work with technology, like tablets, apps and the interwebs.  Don’t worry, we’ll teach you.  You just have to be willing!
• Be on time
• Pass a DOT drug screen
• Pass a DOT physical
• Pass a state and national background check
• Have a clean driving record (less than 4 points)
• Class A or B CDL with passenger endorsement is required.​​  ​​​​

About Butler County RTA

BCRTA is a political subdivision of the State of Ohio organized as a Regional Transit Authority under Ohio code. BCRTA acts as the designated recipient for Federal Transit Funds and provides public transportation services within and around Butler County, Ohio including Hamilton, Middletown, Fairfield, West Chester, Oxford, and Miami University. The BCRTA employs or directs around 120 transit employees and manages an annual budget over $7M. BCRTA is governed by a nine-member Board of Trustees.

BCRTA is a public transit agency dedicated to support Butler County’s quality of life and economic development through public transportation solutions.

Our employees enjoy a work culture that promotes inclusion, diversity, cooperation, problem-solving, teamwork, independence and ingenuity.

BCRTA benefits now include medical, dental, vision, life insurance and short-term disability coverage in addition to generous paid time off, 14% retirement match in the Ohio Public Employees Retirement System (OPERS), opportunities for advancement, and professional development.  

*Hiring is through our main office in Hamilton, Ohio. 

Enjoy working with people?

Is Customer Service your middle name?

We are seeking a dedicated and detail-oriented Inbound Customer Service Representative (Scheduling) to join our team. The primary responsibilities of this role include scheduling trips, managing reservations, and providing accurate information about transit schedules to our passengers. The ideal candidate will have excellent communication skills, strong attention to detail, and a passion for delivering outstanding customer service.

ESSENTIAL JOB FUNCTIONS:
Efficiently takes customer calls for information on transit services and schedules requested trip reservations during operating hours.

• Enters accurate trip data.
• Familiarized with pricing of trips and areas covered by BCRTA services.
• Manages communication of changes, additions, cancellations during service and will be required to learn the scheduling and call center processes.
• Advises clients on standard operating procedures.
• Understands the importance of contracts and subcontracting trips to other providers.
• Coordinates with other Dispatch team members and management to provide consistent messages to internal and external clients.
• Prioritizes incoming communications and responses to provide superior customer service.
• Effectively intakes customer complaint and forwards to appropriate coordinator or management.
• Maintains composure and acts thoughtfully under pressure.
• Promotes a positive public image of BCRTA and exceeds customer expectations.
• Reports time off accurately.
• Performs assignments as directed by management.

This description should not be construed to contain every function/responsibility that may be required to be performed by an employee in this job.  Employees are required to perform other related functions as assigned.

Physical & Visual Activities:

Constant period of hearing, near and far acuity, depth perception, color vision.
Frequent periods of speaking and sitting.
Occasional periods of standing, squatting, walking, kneeling, reaching, and twisting.

ENVIRONMENTAL/ATMOSPHERIC CONDITIONS:

              Usual office environment.

JOB QUALIFICATION REQUIREMENTS:

Skills and Abilities:

1. Ability to negotiate, train and persuade.
2. Ability to read and interpret documents and instruments.
3. Ability to analyze problems and recommend corrective courses of action.
4. Ability to multitask in a quick-paced environment without forgetting details
5. Well-developed oral and written communication ability.
6. Demonstrates excellent command of the English language.
7. Work under frequent periods of stress.
8. Performs as an effective team player.
9. Ability to perform simple math.  
10. Familiarity with Microsoft Office Applications.

Experience:

•     One-year experience in a customer service environment.  Call Center experience preferred but not required.

Education:

• High School diploma required.  

About Butler County RTA

BCRTA is a political subdivision of the State of Ohio organized as a Regional Transit Authority under Ohio code. BCRTA acts as the designated recipient for Federal Transit Funds and provides public transportation services within and around Butler County, Ohio including Hamilton, Middletown, Fairfield, West Chester, Oxford, and Miami University. The BCRTA employs or directs around 120 transit employees and manages an annual budget over $7M. BCRTA is governed by a nine-member Board of Trustees.

BCRTA is a public transit agency dedicated to support Butler County’s quality of life and economic development through public transportation solutions.

Our employees enjoy a work culture that promotes inclusion, diversity, cooperation, problem-solving, teamwork, independence and ingenuity.

BCRTA benefits now include medical, dental, vision, life insurance and short-term disability coverage in addition to generous paid time off, 14% retirement match in the Ohio Public Employees Retirement System (OPERS), opportunities for advancement, and professional development.  

*Hiring is through our main office in Hamilton, Ohio.