Careers

Position Overview: 

The Operations Supervisor II position is crucial to the smooth and efficient coordination of BCRTA services. These roles progressively develop in responsibility, with Operations Supervisor II growing from Operations Supervisor I responsibilities into a higher level of supervisory expectation.  

All supervisory levels involve troubleshooting operational issues, ensuring smooth communication between vehicle operators and clients, maintaining safety standards, and promoting excellent customer service. These roles may require working evenings, weekends, and handling emergency situations when necessary. 

Key Responsibilities by Level:  

Operations Supervisor II: 

• Road Supervision: Capable of performing all road supervisor and driver responsibilities independently, including investigating accidents, administering safety protocols, and adjusting schedules in real-time. 

• Staff Training: Conduct behind-the-wheel evaluations and retraining for vehicle operators. 

• Disciplinary Action: Administer routine discipline under the direction of Operations Management. 

• Performance Management: Conducts performance reviews for vehicle operators. 

• Investigate operational and safety issues, recommending corrective actions. 

• Manage daily operations with limited guidance, ensuring efficiency and safety in transit services. 

• Must be able to execute all the requirements for Operations Supervisor I. 

• Dispatch Operations: Operate base radio console to transmit and receive routine and emergency messages from bus operators, ensuring smooth communication. 

• Customer Service (CSR): Respond to customer inquiries, provide information on transit services, and assist with trip scheduling. 

• Scheduling & Rostering: Assist in preparing and managing daily schedules and operator manifests, including communicating changes. 

• Road Supervision: Back-up support vehicle operators and clients during routine operations and emergencies. 

• Enforce BCRTA policies and procedures for driver and radio conduct. 

• Perform routine operational tasks as directed by management. 

General Responsibilities: 

• Investigate accidents, coordinate emergency responses, and maintain communication with Transit Operations Management. 

• Track and maintain accurate operational data, including logs, reports, and I-Reporter records. 

• Adjust service routes and operations in response to emergencies or other operational challenges. 

• Provide training and guidance to vehicle operators on safety and standard operating procedures. 

• Promote a positive public image of BCRTA and strive to exceed customer expectations. 

Qualifications: 

Skills and Abilities: 

• Strong scheduling, rostering, and operational oversight capabilities, with increasing independence across levels. 

• Proficiency in dispatch operations and customer service, capable of resolving complex service-related issues. 

• Ability to perform all road supervisor and driver responsibilities without guidance. 

• Strong negotiation, training, and persuasion skills. 

• Ability to read and interpret documents, policies, and procedures. 

• Problem-solving skills with the ability to recommend corrective actions. 

• Multitasking in a fast-paced environment, while maintaining composure under stress. 

• Excellent verbal and written communication skills. 

• Proficiency in Microsoft Office applications. 

Experience: 

• Moderately experienced CDL holder (Class B with passenger endorsement) and experience in overseeing scheduling, rostering, and field supervision. 

• Completion of or ability to complete BCRTA’s Behind-The-Wheel Trainer Program. 

Education: 

• High School diploma or equivalent required. 

Licenses/Certifications: 

• Class B CDL with passenger endorsement or the ability to obtain one. 

Physical Requirements: 

• Frequent periods of sitting, speaking, and hearing. 

• Occasional standing, walking, kneeling, squatting, and reaching. 

• Ability to kneel and bend to secure wheelchair restraints. 

• Visual acuity, color vision, and depth perception. 

Work Environment: 

• Typical office environment with occasional exposure to exhaust fumes. Some fieldwork required in road supervision roles. 

This description should not be construed to contain every function/responsibility that may be  

required to be performed by an employee in this job. Employees are required to perform other  

related functions as assigned.  

This position will work out of our Hamilton location Monday-Friday 12:00 PM- 8:00 PM.

Essential Job Functions:

• Provides maintenance service to all BCRTA vehicles utilizing preventative maintenance programs, diagnostic techniques, and federal, state, and local guidelines.
• Maintains all safety equipment on each vehicle.
• Coordinates vehicle maintenance with Operations Manager, Vehicle & Facility Maintenance.
• Keeps an inventory of parts and supplies necessary to reduce vehicle downtime.
• Organizes and cares for maintenance facility in accordance with all federal, state and local regulations and BCRTA policy.
• Assists with the maintenance of all facilities owned and operated by BCRTA.
• Is familiar with and follows established procedures for handling violent and disruptive incidents, passenger illness, and other emergencies.
• Maintains training and is available to drive passengers as requested.
• Reports all accidents immediately and submits a written report within twenty-four hours.  Attends court proceeding when necessary.
• Collaborates with maintenance staff and all other departments to maintain efficient operations and clear communication.
• Seeks to improve skills and maintain professional and industry knowledge.
• Complies with all BCRTA and industry safety regulations and acts as a model employee for safety compliance.
• Attends training events and meetings as assigned.
• Fuels vehicles in accordance with BCRTA policy.
• Acts as a BCRTA ambassador, projects a positive attitude, and promotes superior customer service.
• Follows all BCRTA procedures and policies.
• Completes vehicle and/or facility cleaning as required.         
• Aides Manager, Vehicle & Facility Maintenance with special projects as directed.      
• Refers operational and organizational issues to supervisor or operational management when appropriate.

This description should not be construed to contain every function/responsibility that may be required to be performed by an employee in this job.  Employees are required to perform other related functions as assigned.

REQUIREMENTS:

Physical & Visual Activities:

Physically and mentally qualified to safely operate transit vehicles and perform all related essential job functions.  (Subject to applicable legal requirements, must meet the physical qualification standards specified in the U.S. Department of Transportation Federal Motor Carrier Safety Regulations.)

ENVIRONMENTAL/ATMOSPHERIC CONDITIONS:

Exposure to low and high temperature extremes according to seasonal temperatures.  Limited exposure to vehicle exhaust.

JOB QUALIFICATION REQUIREMENTS:

Skills and Abilities:

• Knowledge of the operation of all the vehicles in the fleet
• Understand the difference between diesel and gasoline engines
• Able to diagnosis and repair mechanical issues on the vehicles in the fleet
• Ability to follow oral and written direction
• Attention to detail, ability to memorize and retain
• Working knowledge of the equipment in the facility
• The ability to work alone on any project
• Fluently read, write, and speak English
• Ability to commutate with BCRTA management
• Work calmly and clearly under stress
• Perform as a team player

Experience:

• Two years of automotive repair experience
• Two years of diesel engine experience, preferred

Education:

High School diploma or GED, preferred.

LICENSES/CERTIFICATIONS;

• CDL Class B with Airbrake endorsement required, or ability to obtain.
• Clean motor vehicle record
• Applicable ASE certifications, or ability to obtain 
• Valid Ohio driver's license

Want to make an impact in your community and collect a paycheck?          

Need a new career path with a future?

Love to drive?

Position will require 3-4 weeks of paid full-time training.

Butler County Regional Transit Authority welcomes employees who need a new passion!  We have a new fleet with regular replacement schedules.  We respect our employees’ time.  We help our neighbors get around.  We meet new people.  We work all over Butler County. We drive … and we need YOU!

Our drivers work out of our Butler County, Ohio offices in Hamilton, Middletown, or Oxford.  All our driving positions start at $20.00 per hour with annual merit based raises. Already have transit experience or passenger transportation experience?  With verified proof of employment within the last 10 years, your starting pay could be as high as $24.60 per hour! We provide 14% retirement match, full medical, dental, and vision benefits, short term disability, life insurance, and up to 29 paid days off your first year!

You will drive our 35' coaches and 25 passenger cutaways. Our drivers work anywhere from 35 to 40+ hours per week with paid training.  We operate up to 23 hours per day, Monday through Sunday.  We have a schedule for you! 

You’ll be responsible for:

• Safely operating a vehicle without distractions
• Taking amazing care of our passengers
• Working without a supervisor over your shoulder
• Following directions and enforcing rules

You Must:

• Learn to work with technology, like tablets, apps and the interwebs.  Don’t worry, we’ll teach you.  You just have to be willing!
• Be on time
• Pass a DOT drug screen
• Pass a DOT physical
• Pass a state and national background check
• Have a clean driving record (less than 4 points)
• Class A or B CDL with passenger endorsement is required.​​  ​​​​

About Butler County RTA

BCRTA is a political subdivision of the State of Ohio organized as a Regional Transit Authority under Ohio code. BCRTA acts as the designated recipient for Federal Transit Funds and provides public transportation services within and around Butler County, Ohio including Hamilton, Middletown, Fairfield, West Chester, Oxford, and Miami University. The BCRTA employs or directs around 120 transit employees and manages an annual budget over $7M. BCRTA is governed by a nine-member Board of Trustees.

BCRTA is a public transit agency dedicated to support Butler County’s quality of life and economic development through public transportation solutions.

Our employees enjoy a work culture that promotes inclusion, diversity, cooperation, problem-solving, teamwork, independence and ingenuity.

BCRTA benefits now include medical, dental, vision, life insurance and short-term disability coverage in addition to generous paid time off, 14% retirement match in the Ohio Public Employees Retirement System (OPERS), opportunities for advancement, and professional development.  

*Hiring is through our main office in Hamilton, Ohio. 

Do you love public transit?  Do you see a need for better transportation and more options in your community? Would you like to advocate for public transit in Butler County?  

The Transit Alliance of Butler County (TABC) is now accepting applications for seats on the Board of Directors. The Transit Alliance is a non-profit organization whose specific objective is advocating and increasing the availability of affordable transportation in Butler County.  

This is a volunteer position and Directors shall be of the age of majority in this state. Other qualifications for directors of this corporation shall be as follows: Individuals from public, non-profit, or private entities directly engaged in transportation coordination efforts in Butler County, Ohio who have the authority to represent their agencies in decisions regarding the use of agency resources to further the goals of the Butler County Transportation Authority.

It shall be the duty of the directors to: 

•  Perform any and all duties imposed on them collectively or individually by law, by the Articles of Incorporation, and by these Code of Regulations; 
•  Appoint and remove, employ and discharge, and, except as otherwise provided in these Code of Regulations, prescribe the duties and fix the compensation, if any, of all officers, agents, and employees of the corporation; 
•  Supervise the project coordinator (or other such primary employee) who in turn supervises all other employees of the corporation to assure that their duties are performed properly

Any Board Member appointed to fill a vacancy shall be appointed only to serve the unexpired term.  Any appointed Board Member is eligible for reappointment.  The three-year term starts July 1.

The TABC meets four times per year at the Butler County Regional Transit Authority Hamilton Facility.