General Inquiry

Passenger Code of Conduct

• Be Prepared: Please be at your bus stop five minutes before departure.
• Keep Aisles Clear: Strollers and carts should be folded and stowed within the seatee area; please stay behind the standee line unless entering or exiting the vehicle.
• Priority Seating: If directed by an operator, please give priority seating to older passengers and riders with disabilities; always keep your feet off the set and use only one seat.
• Control Service Animals: Service animals are welcome and need to be under your control; all other animals should be transported in a carrier.
• Turn Down the Volume: Customers should use headsets when listening to audio devices and conversations should be at a low volume; please save personal cellphone calls for outside of the vehicles.
• Window Use: Please keep hands, arms, heads, and all objects inside the vehicle; windows should be closed while climate control systems are in use.
• Pick-Up Your Trash: please put your trash in the proper place, do not leave it behind on your seat or in the aisle.
• Store Your Bike: Bikes should be secured on the front of the bus.
• Be Considerate: Wear Clothing that covers your body, including shoes and shirts; maintain personal hygiene so others are not exposed to bodily fluids or odors that may present serious health or safety risks.
• Be Safe: No hitting, fighting, spitting, or making threats, or otherwise causing others to fear for their safety.
• Respect Others: Treat others how you want to be treated; avoid obscene language and gestures, and clothing with obscene language.
• Respect BCRTA or MTS Property: Do not destroy or damage BCRTA or MTS property or the property of others.
• No Smoking: You may smoke, including using e-cigarettes and vape pens, only in clearly designated areas.
• No Drugs or Alcohol: Do not use drugs or drink alcohol unless otherwise lawfully permitted. Do not bring illegal drug paraphernalia onto busses or into facilities.
• Stay Alert: Be aware of your destination and prepared to alert the vehicle operator of your departure, move for other passengers, or exit the bus at the end of the route.
• Make Space For Others: Only bring what you can carry in a single boarding and stow in your lap or under your seat. Exit the bus once you have arrived at your destination to make room for others.
• No Illegal Weapons: Do not carry or possess illegal weapons.
• No Dangerous Equipment: Do not carry onto a BCRTA/MTS vehicle any item which could cause injury or damage to BCRTA/MTS property. including hazardous materials such as gasoline, propane tanks, and car batteries.
• Any violation of this Code of Conduct may result in dismissal from BCRTA or MTS property and/or ridership eligibility. Any person who has been denied service may appeal that decision to the Director of Operations by providing written notice of appeal within 14 days of removal.